Mi Gente Mi Pueblo Mug

• 12 oz black ceramic mug with white speckle finish

• Features Mi Gente Mi Pueblo logo on both sides

• Dishwasher and microwave safe

• Purchases directly fund local arts and cultural initiatives

At Mi Gente Mi Pueblo, every purchase helps us create visibility, connection, and opportunity for Latinx communities to thrive. Because our merchandise sales directly support our nonprofit programs, we operate with a community-first approach to returns and exchanges.

💫 General Policy

All sales directly fund our cultural programs and initiatives. For that reason, we are only able to offer refunds or exchanges in specific situations listed below. We appreciate your understanding and commitment to our mission.

🧢 Exchanges and Returns

We want you to love your purchase! If you receive a defective or incorrect item, please contact us within 14 days of delivery so we can make it right.

• To qualify for an exchange, items must be unused, unwashed, and in their original packaging.

• We are happy to replace damaged or incorrect items with the same product or offer store credit if the item is no longer available.

• At this time, we are not able to accept returns for items based on size, fit, or change of preference.

📦 How to Request an Exchange or Refund

Email us at hola@migentemipueblo.com with the following details:

• Your name and order number

• A brief description of the issue

• A photo of the item (if damaged or incorrect)

Our team will review your request and respond within 3–5 business days.

💌 Digital & Event Products

• Event tickets, zines, or digital downloads are non-refundable once purchased, as these directly support programming and artist participation.

• If an event is canceled, ticket holders will be notified and provided with credit toward future programming or merchandise.

❤️ Community Commitment

Every item we sell helps keep the movement visible, connected, and thriving. Thank you for being part of mi gente and supporting the work we do in arts, culture, and equity.

We appreciate your support of Mi Gente Mi Pueblo — every purchase helps us continue our work connecting and uplifting Latinx communities through art, culture, and advocacy.

🚚 Shipping Method

All orders are shipped via standard ground shipping through USPS, UPS, or FedEx, depending on location and availability.

⏳ Processing & Delivery Times

• Orders are typically processed and shipped within 5–10 business days.

• You’ll receive a tracking number once your order has shipped.

• Delivery times may vary depending on your location and carrier volume.

📦 Shipping Rates

Shipping costs are calculated at checkout based on your order total and destination.
At this time, we only ship within the United States.

💌 Order Issues or Delays

If your order hasn’t arrived after 10 business days or your tracking shows an issue, please email us at hola@migentemipueblo.com and include your order number.
We’ll do our best to resolve it quickly.

🌿 Community Commitment

All orders are packed with care by our small team. Your purchase directly supports Mi Gente Mi Pueblo’s community programs, artist collaborations, and advocacy initiatives.